- Any parts that are stocked by KTM Online parts may be returned within 30 days from the date of purchase, only in their original undamaged packaging with a copy of the receipt. Returns will incur a 20% re-stocking fee. If your items were sent free freight, the original cost of freight will be deducted out of your refund balance.
- All parts that are not stocked by KTM Online Parts have been specially ordered in for you and cannot be returned.
- If items are sent “FREE FREIGHT” we will deduct our freight fee from the refund total based on how much it cost us originally to send the items. The customer is responsible for organising and paying for the return of the merchandise.
- All returns must be authorised by KTM ONLINE PARTS before they are sent back. Contact us by either email or phone call to confirm if it is elligible for refund/exchange. Electrical items are not refundable.
- All items must be in original packaging (including tags/lables) and undamaged. They will be inspected on arrival and if any damage/wear/stain/mark has occured the refund will be void and the item will be sent back to you.
- If the item is faulty, contact us immediately in regards to warranty as it differs from brand to brand. We will need detailed pictures and information to pass on to our brand suppliers.
All orders that are packed and sent are done so via eParcel. Once sent, you will be provided with emails updating you to the whereabouts of your order and tracking numbers are stored with each order so we can make sure your purchase arrives with no problems.
FREE SHIPPING will be determined on parcel size. A maximum package weight will be 10kg and a maximum package size of 45cm x 45cm x 45cm (WxLxH). FREE SHIPPING is only available to Australian residents who spend over $60!
Please Note: Oils, tyres & liquids cannot be sent through Australia Post and FREE FREIGHT does not apply on these items. Freight will be sent via courier and costs will be calculated at time of order. You will be notified of the freight cost prior to the item/s being shipped.
AUSTRALIAN POSTAGE DETAILS
Delivery is based on standard Australia Post delivery schedules. 1-2 Business Days, 2-5 Business Days, 3-5 Business Days and Express Post Delivery are based on Australia Post post code delivery times and may vary depending on your location. If you require an item urgently, we kindly ask that you contact Australia Post for their expected delivery time from our postcode in Broadmeadow NSW 2292 to avoid disappointment.
All International orders will incur a minimum freight charge of $25 for orders up to 500g in weight. All orders greater than 500g in weight we will contact you via email to advise the freight charges.