Any parts that are stocked by KTM Online parts may be returned within 30 days from the date of purchase, only in their original undamaged packaging with a copy of the receipt. Returns will incur a 20% re-stocking fee. If your items were sent free freight, the original cost of freight will be deducted out of your refund balance.
All parts that are not stocked by KTM Online Parts have been specially ordered in for you and cannot be returned. This is for orders placed where Qty=0 and your parts are on back-order.
All returns must be authorised by KTM ONLINE PARTS before they are sent back. Contact us by either email or phone call to confirm if it is eligible for refund/exchange. Electrical items are not refundable. Contact us via email: firstname.lastname@example.org or phone during business hours (02) 4037 3333.
All items must be in original packaging (including tags/labels) and undamaged. They will be inspected on arrival and if any damage/wear/stain/mark has occurred the refund will be void and the item returned to you.
If the item is faulty, contact us immediately in regards to warranty as it differs from brand to brand. We will need detailed pictures and information to pass on to our brand suppliers.
All orders are packed and sent by KTM Online Parts via the Australia Post eParcel service. A courier service will only be used in rare instances where Australia Post cannot accept the order. Once sent, you will be provided with emails updating you to the whereabouts of your order and tracking numbers are stored with each order so we can make sure your purchase arrives with no problems.
Due to the high dollar value of WP forks and shocks, some additional freight / insurance costs may be incurred for these items. Any additional costs will be notified to you prior to dispatch of your order. WP Products are excluded from any other web sales promotions.
Please Note: Oils, tyres & liquids cannot be sent through Australia Post. Freight will be sent via courier and costs will be calculated at time of order. You will be notified of the freight cost prior to the item/s being shipped.
AUSTRALIAN POSTAGE DETAILS
Delivery is based on standard Australia Post delivery schedules. 1-2 Business Days, 2-5 Business Days, 3-5 Business Days and Express Post Delivery are based on Australia Post post code delivery times and may vary depending on your location. If you require an item urgently, we kindly ask that you contact Australia Post for their expected delivery time from our postcode in Warners Bay NSW 2282 to avoid disappointment.
All International orders will incur a minimum freight charge of $40 for orders up to 500g in weight. All orders greater than 500g in weight we will contact you via email to advise the freight charges.
We may change this policy from time to time by updating this page, so you should check this page for any changes to ensure you are still happy to comply with them.
We may collect the following information from you: Your name, contact ph number and email address, your postal address, your payment method type so that we know how you are paying for your order.
We need this information so that we can provide our service to you. We record this information for internal records (proof of purchase), we may send you promotional emails with special offers that we think you may be interested in, of which you have the option to opt out of upon receiving these emails.
We use traffic log cookies to identify which pages are being visited by our customers. We use this information to analyse web page traffic to improve and update the site in accordance to what our customers most want to view on our website. We only use this information for statistical analysis purposes and no personal or identifiable data is used. We use Secure SSL on our checkout, it is a secured site powered by Comodo Secure (SSL Certified).
We are not responsible for the data on other websites if you click on a link for an external website within our site. We may from time to time link to other websites and we have no control over the security or privacy of external websites.
We will never sell, distribute or make publicly available your personal information for any use whatsoever. All information we gather about you is used for our sole purpose only. If you wish to change or update any information we hold about you, please contact us via the methods below.
TERMS & CONDITIONS OF USE
The terms ‘KTM Online Parts’, ‘us’, ‘we’ or ‘our’ refers to the owner of the website whose registered office is Unit 2/391A Hillsborough Rd, Warners Bay NSW 2282. Our ABN is 71 118 786 217. The term ‘you’ refers to the user or viewer of our website. We reserve the right to make changes to this website and these terms and conditions at any time and without notice. The content and pages of this website are for your general information and use only. They are subject to change without notice and neither we nor any third party provide any warranties or guarantees as to the accuracy, timeliness, performance, completeness or suitability of such information for any particular purpose or intent. The information provided on our website may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of such information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains materials which are owned by or licensed to us, which includes but is not limited to the design, layout, look, appearance, graphics and images. All reproduction in any form is prohibited without our express consent in writing. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. We may provide links to external websites which are provided for your convenience to provide further information only. We do not warrant the security of those websites. We have no responsibility for the content of the links used and if/when content is changed or updated. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia. We accept that we will operate to the fullest extent of the law within Australia and its states and territories.
By registering your details and/or placing a web order with us, your details will be stored in our POS (point of sale) system for ease of use for future orders. Your shipping details are only shared with Aust Post for purposes of posting the order to you. We reserve the right at any time after receiving your order to accept or decline the order for any reason we feel is appropriate. We also reserve the right to fulfil your order with items less than the quantity that was ordered if that is the only quantity available at processing the order. In order to help prevent the spread of fraud, we reserve the right to ask for a copy of your Drivers Licence and/or credit card at the time of purchase to confirm identity. Orders will be held back and not posted until identity has been checked if we feel there is a warranted need for this to occur. We may also conduct a credit card pre-authorisation for the web order value in Australian Dollars if we feel the transaction is fraudulent. A pre-authorisation will be held for a minimum of 7 (seven) days before order/s will be shipped.
Should your order be shipped and lost in transit by Australia Post or a chosen courier, we will do all we can to trace the parcel and recover the items lost at the best of our abilities. Once a lost order has been confirmed by Australia Post or the courier company, we will endeavour to send another order of the same quality, quantity and size to you should the same items still be available from our suppliers. If a replica item/s cannot be sent, then we will provide a full refund of the sale value to you. Items that are damaged during transit are not the responsibility of KTM Online Parts. We cannot warrant against goods once they leave our premises and are received into the care of Australia Post or a courier company. Should you have concerns as to the damage to your parcel during transit, please contact your local Australia Post outlet and/or Australia Post via phone or contact us for the courier company details. KTM Online Parts will not be held liable for any damage to your parcel and any and all instances of compensation should be taken up with the relevant postal / courier company and not KTM Online Parts. Any items damaged during transit will not be replaced free of charge. Full replacement costs will be incurred. Should your parcel be stolen by way of being left unattended once delivered, KTM Online Parts will not be held responsible. Should you request “No Signature” on your order, the item/s will be sent as instructed and any misadventure that may occur once delivered will not be the responsibility of KTM Online Parts.
All prices stated on our website are rrp and set by the suppliers we use, unless the item is discounted, these prices are also subject to change at our discretion and without notice. We do not accept web order lay-buys. All items and orders must be paid in full at the time of placing the order. Should you wish to place an item/s on lay-buy, please visit us in-store at 2/391A Hillsborough Rd, Warners Bay NSW 2282 where our friendly sales staff can assist you. In the event an incorrect price is listed on an item/s on our website, we reserve the right to refuse to sell the item/s at the incorrect price and process the sale at the correct price. You have the right to not proceed with the corrected price and your order will be cancelled. Any funds that we have received for the order will be refunded to you. The incorrect price will be immediately updated online as soon as we are made aware of the error.
We accept Visa, MasterCard and Paypal payments via our checkout. We also accept Gift Certificates issued by our store KTM Newcastle. Gift cards are not refundable or redeemable for cash. Gift cards cannot be used to purchase other Gift cards. Should the customer return items bought with the use of a Gift Card, we will at our discretion issue a refund by way of credit to the customer’s store account up to the value of the gift card amount redeemed. In order to redeem your gift card, you must use the checkout by selecting “Checkout” and logging in or creating a new user account. Once logged in, proceed to the “Invoice Details and Freight Options” page where under “Additional Instructions / Notes” Gift Certificate and the Code on the certificate can be entered. A valid code must be used and the code will be verified when the order is received and processed.
Product images used on our website are sourced from our suppliers. Occasionally an image may be incorrect or not show the correct product with the correct part number. We reserve the right to take no responsibility as to the accuracy of these images and will always update and change an incorrect image if and when we are made aware of such an error if it does occur.
If you require further information please do not hesitate to contact us on the contact details below.
Unit 2 / 391A Hillsborough Road, Warners Bay NSW 2282 AUSTRALIA
Ph: +61 (02) 4037 3333